Complaints management in the event of misconduct

In its work for people in need, humedica follows fundamental values. By signing the humedica code of conduct, each employee commits to live these values and to always act in the interest of the people who seek help from us.
 

However, if there is any misconduct or you have the impression that a humedica employee has acted contrary to the humedica values or code of conduct to the detriment of another person, there is a standardized reporting procedure.

If you believe a humedica employee has engaged in misconduct, please contac/media/15615t the humedica project or country coordinator as a matter of preference. Alternatively, you can send us your message through the project's established grievance mechanisms or directly through the ombudsperson.

Confidential messages can be left with the ombudsperson by email or on an answering machine. Messages in English, French, Spanish and German can be handled promptly. Messages in other languages are handled with the assistance of translators who are sworn to secrecy.
 

Hanna D'Souza
phone: 0049 (0) 8341 966 148 - 220
SMS: 0049 (0) 151 420 566 15
Email: complaints@humedica.org

humedica makes every effort to ensure the protection of whistleblowers. This applies to the confidential treatment of sources and information provided, as well as in the event that a suspicion expressed ultimately turns out not to be true. If, for example, in the context of a planned initiation of formal investigations or due to a planned involvement of the law enforcement authorities, implications for the anonymity of the informant are foreseeable, the further procedure will be coordinated with the informant.

We have introduced the AdvoWhistle whistleblower system for our organization's internal reporting. You can use this to confidentially report suspected breaches of Codes of Conduct and regulations as well as criminal offenses at any time - either stating your name or completely anonymously.